Nicola Ruth Massage & Well-Being for Women

Covid-19 Policy

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I test positive for COVID-19 or have symptoms of COVID-19.
  • contacting my clients in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate.
  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes leaving 30 mins in between every appointment to wash and disinfect any non-porous surfaces and therapy equipment, such as chairs and couches, door handles and the stairs bannister. All towels and linens, as usual, will be replaced for every client and washed at the highest temperature advised.

Strict personal hygiene measures will be adhered to, including regular handwashing/ sanitising.

Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect our clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

Maintaining social distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

For all appointments I shall be wearing a wipeable oil cloth apron, Type IIR medical fluid resistant face mask and a face shield as advised by my massage governing body. I will also be asking all clients to a face mask.

Cancellations policy

If a treatment is cancelled or deferred at short notice because a client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. 

48 hours before attending your appointment you will need to fill in a Covid-19 Pre-Screening form. If you have not received it via email – please click here to access it: COVID-19 PRE-SCREENING

When attending for your appointment. I will be asking you to adhere to the following Covid-19 procedures:

1. Please use the hand sanitiser on arrival.

2.. Please wear a face-covering or face-mask when you arrive and for the duration of your appointment.

3. Please bring your own water bottle/drink as I am not allowed to provide refreshments during this time, unless it is an emergency.

4. Please only arrive at the time of your appointment and not too early.

5. Please come to your appointment on your own.

6. DO NOT come to your appointment if you have any signs of the COVID-19 virus, including raised temperature or a persistent cough.

7. DO NOT come to your appointment if you have been in close contact or exposed to someone who has Covid-19 within the last 14 days and you have been asked to self-isolate.

8. Do not come to your appointment if you or someone in your household/support bubble are awaiting Covid-19 test results

9. Please contact me if you have been shielding or classed as clinically vulnerable with eg. diabetes, cancer, heart problems, respiratory conditions or stroke. I am unable to treat anyone who takes anti-coagulants for blood clotting disorders at this time.

10. I am currently unable to treat anyone who has been hospitalised from Covid-19.

11. Please contact me if you have any unexplained red marks, itchy rashes or bruises, particularly on the lower limbs and especially if you believe you may have already had Covid-19

12.Please inform me immediately if you have any of the COVID-19 symptoms AFTER having been to your appointment.